Frequently Ask Questions
Where are we & what we do?
- We are a Bookshop and Café situated in the rural market town of Thirsk, North Yorkshire, UK. We sell books, book-related gifts, cards and toys. Our Café is situated inside the
bookshop.
How do I place an order and pay for it?
- You can place an order on this site for books in stock. Your payment can be taken at the checkout.
- Or you can order by email to sales@whiterosebooks.co.uk or
telephone us on 01845 524353 and pay in advance over the telephone
What if I can’t find what I’m looking for?
- You can email us your enquiry or go to our link on bookshop.org
Delivery & returns
- How long will my books take to arrive? (COVID-19 update) see link to delivery section of website
- What if I want to order over the phone? (COVID-19 update) tel 01845 524353 we can
take your order and organise delivery or collection. - I’ve ordered several books and one is out of stock or hasn’t been published yet. How will this affect my order? We will communicate with you during all stages of your order
process, tel 01845 524353. - How can I get free delivery on my order? (UK customers only) we offer free delivery on orders over £50.00
- Can my books be delivered outside the UK? Yes we can deliver worldwide for a charge.
- What do I do if my order arrives damaged? See link to returns policy
When are you open?
- Our opening hours are subject to change due to government guidelines.
- Monday: 09:30 – 16:30
Tuesday: 09:30 – 16:30
Wednesday: 09.30 – 16:30
Thursday: 09:30 – 16:30
Friday: 09:30 – 16:30
Saturday: 09:30 – 16:30
Sunday: Closed
How do I contact you?
- We are situated at 79-81 Market Place, in Thirsk, N Yorkshire, YO7 1ET. We are next to the HSBC bank.
- Tel 01845 524353, e-mail sales@whiterosebooks.co.uk